Frequently Asked Questions
Q: Can I assign my existing phone numbers to the AI Voice Agent?
Yes, you can use any available phone number in your account with the AI agent.
Q: Can the AI Voice Agent gather customer details and update contact records?
Yes, the agent can collect information such as name, email, and address, and automatically create or update contact records in your CRM.
Q: Can the AI Voice Agent schedule appointments directly?
The agent can collect necessary details and trigger workflows for scheduling. However, direct appointment booking requires integration with your calendar system through workflows.
Q: Is it possible to have multiple AI Voice Agents and phone numbers?
Absolutely. You can create multiple agents, each assigned to a specific phone number and configured for different departments or services.
Q: How do I update the knowledge base for the AI Voice Agent?
You can update prompts and business details in the Agent Goals section to train the agent with new information about products, services, or FAQs.
Q: Can the AI Voice Agent handle call transfers and routing?
Yes, the agent can be configured to transfer calls to human agents based on conditions you set.
Q: Can I re-bill the AI Voice Agent service to my clients?
Yes, re-billing options are available. Contact our support team for assistance in setting up re-billing for your agency.
Q: Does the AI Voice Agent work with my own Twilio account?
Currently, the AI Voice Agent works exclusively with the LC Phone System. It does not support direct integration with Twilio, only with Lead Connector numbers.